Dear Mr. Fisher,
I have not installed my stove yet. Once I do I believe it will do a wonderful job. As I look back at our negotiations the thoughts are grateful. Realizing that whether or not you sold the stove that day did not matter to you. After we loaded the stove you took the time to show me your collections. This only drove home the point that your business is not totally about making money. You cared more about me than yourself. This was a great lesson about how to lift up others. Your grandson Xaviar is a GEM. It was a pleasure to meet your son face to face. Thank you for your community service.

-Terry M. Norwalk, OH

______________________________________________________________________________________ Dear Ryan,
The warranty replacement, along with your step-by-step instructions (excellent by the way!) that you sent me has been installed and is working fine! Looking forward to the cold weather…

Ryan thank you for your EXCELLENT customer service, patience, trouble-shooting advice, and for standing behind your product.

-Mike M. Holden, MA

______________________________________________________________________________________ Dear Hillside,
I was simply amazed that you have this kind of operation going on here in Norwalk for more than 30 years and I never knew about it. Everyone was very friendly and knowledgeable. You could easily spend a half a day just looking at all your neat collections. Thank you for your help finding a quality pellet stove that will suit my needs. I think everyone who hasn’t, should see your store at least once… Thanks again,

-Scott B. Norwalk, OH

______________________________________________________________________________________ To whom it may concern,
I would like to take a moment to thank you for your service to this community. I purchased a corn/pellet stove from you back in 2007. Since that time I have saved thousands of dollars on my gas bills. The reason i am writing is recently my stove quit working, your tech man Ryan practically found the trouble over the phone and arranged to fix it right away. He was very knowledgeable and was outta there in about and hour and my stove has ran beautiful since. Thinking back to the sale…You guys taught me many things about the stoves and then sent me home with literature to study and help me make the right choice. Not once did i feel like you were pushing to close a sale. Thank you for all you do in this community and for standing behind your products, even years after it was purchased. I can forever afford to be warm in the winter, thanks to you guys!!

Joe K. Norwalk, Oh